Dominicus Savio Yempormase Pengarang DHEY WEGO TADEUS Dosen Pembimbing 3 Fredrik Lukas Benu Ketua Penguji Frans Gana Penguji 1 David B W Pandie Penguji 1 Petrus Kase Penguji 2 Dhey Wego Tadeus Penguji 2 Aloysius Liliweri Penguji 2 Bambang Supriyono Contributor

The public services provided by the SPKT of the RI-RDTL border police have not met the expectations of the community. The problems are: 1. What is the model of police service in the RI-RDTL border area ?, 2. What factors that increase service effectiveness and efficiency ?, 3. How does the police service model innovation increase service effectiveness and efficiency? and 4. How is the effectiveness and efficiency of the police service model measured? The aim is to identify, describe and describe the inhibiting factors, innovation in service models, effectiveness and efficiency of service models to increase the effectiveness and efficiency of police services in the border area of the Republic of Indonesia-Democratic Republic of Timor Leste. Research methods (mixed methods) by combining quantitative and qualitative research methods. The research shows that there are 2 (two) service models: 1) The community comes directly to the police station and 2) Bhabinkamtibmas accommodates the interests of police services in the village / kelurahan. Based on the decision of the Public Perception Index (IPM) on the quality of police services, there are 4 (four) factors that affect the effectiveness and efficiency of services; 1. Organizational structure; 2. Quality and quantity of personnel; 3. Service system; 4. Infrastructure and infrastructure. Hypothesis test results show, all factors have a positive and very strong relationship, but the most dominant, infrastructure and infrastructure factors 94.67%, to improve the dominant factors, increase the effectiveness and efficiency of services, a website-based service model is developed. This service system is named Dominic, using an internet platform. In line with the policy, equipping Bhabinkamtibmas with mobile phones (Android) to support the implementation of duties. The effectiveness and improvement of services has increased by 30.18% from the old model, where people have to come to the Polsek, from 53.5% to 85.6% when using the new online web-based model. This means that the innovation using a website-based application is quite effective with a contribution of increasing service 30.18% for 6 (six) months. The recommendation is to improve the system by reducing internal inhibiting factors, namely restructuring the police service organization (SPKT), rationalizing the number of personnel, improving personnel quality, optimizing the service system by increasing the capacity and function of Bhabinkamtibmas. Keywords: Service System, Police, Border, Effective, Efficient