Disertasi
Pelayanan Kepolisian Kawasan Perbatasan Republik Indonesia-Republik Demokratik Timor Leste (Studi Tentang Efektivitas Dan Efisiensi Model Pelayanan)
- Bagikan:
The public services provided by the SPKT of the RI-RDTL border police have not met the
expectations of the community. The problems are: 1. What is the model of police service in the
RI-RDTL border area ?, 2. What factors that increase service effectiveness and efficiency ?, 3.
How does the police service model innovation increase service effectiveness and efficiency? and
4. How is the effectiveness and efficiency of the police service model measured? The aim is to
identify, describe and describe the inhibiting factors, innovation in service models, effectiveness
and efficiency of service models to increase the effectiveness and efficiency of police services in
the border area of the Republic of Indonesia-Democratic Republic of Timor Leste. Research
methods (mixed methods) by combining quantitative and qualitative research methods. The
research shows that there are 2 (two) service models: 1) The community comes directly to the
police station and 2) Bhabinkamtibmas accommodates the interests of police services in the village
/ kelurahan. Based on the decision of the Public Perception Index (IPM) on the quality of police
services, there are 4 (four) factors that affect the effectiveness and efficiency of services; 1.
Organizational structure; 2. Quality and quantity of personnel; 3. Service system; 4. Infrastructure
and infrastructure. Hypothesis test results show, all factors have a positive and very strong
relationship, but the most dominant, infrastructure and infrastructure factors 94.67%, to improve
the dominant factors, increase the effectiveness and efficiency of services, a website-based service
model is developed. This service system is named Dominic, using an internet platform. In line
with the policy, equipping Bhabinkamtibmas with mobile phones (Android) to support the
implementation of duties. The effectiveness and improvement of services has increased by 30.18%
from the old model, where people have to come to the Polsek, from 53.5% to 85.6% when using
the new online web-based model. This means that the innovation using a website-based application
is quite effective with a contribution of increasing service 30.18% for 6 (six) months. The
recommendation is to improve the system by reducing internal inhibiting factors, namely
restructuring the police service organization (SPKT), rationalizing the number of personnel,
improving personnel quality, optimizing the service system by increasing the capacity and function
of Bhabinkamtibmas.
Keywords: Service System, Police, Border, Effective, Efficient
Detail Information
| Item Type |
Skripsi E-Library
|
|---|---|
| Penulis |
Dominicus Savio Yempormase - Personal Name
|
| Student ID |
1612020004
|
| Dosen Pembimbing |
DHEY WEGO TADEUS - 196310271989011001 - Dosen Pembimbing 3
|
| Penguji |
Fredrik Lukas Benu - 19651119199003200 - Ketua Penguji
Frans Gana - 196006141987021001 - Penguji 1 David B W Pandie - 196112121986011002 - Penguji 1 Petrus Kase - 196208091988031002 - Penguji 2 Dhey Wego Tadeus - 196310271989011001 - Penguji 2 Aloysius Liliweri - 195706191981031001 - Penguji 2 |
| Kode Prodi PDDIKTI |
63101
|
| Edisi |
Published
|
| Departement |
Ilmu Administrasi
|
| Kontributor |
Bambang Supriyono - Kontributor
|
| Bahasa |
Indonesia
|
| Penerbit | UPT Perpustakaan Undana : Kupang., 2021 |
| Edisi |
Published
|
| Subyek | |
| No Panggil |
630.01 YEM P
|
| Copyright |
Individu Penulis
|
| Doi |